This Return Policy is updated as of 29-April-2021. The following Policy applies to direct-to-consumer orders; for wholesale orders, please see the Wholesale Order Return Policy.
All sales that have shipped are considered final and are ineligible for refund or return once opened. Oh Sheetz LLC and associated employees (“We”, “us”, “Oh Sheetz”) will refund, return or replace items that are damaged during the shipping process at our discretion. Sales that are for merchandise reservations (ie “Preorders”) are eligible for full refunds or store credit before the product arrives in stock at Oh Sheetz. Once the item has arrived in our shipping center, your shipping label will be placed on the product within one business day for shipping. Orders placed online and shipped via “Ground” shipping may be canceled before the item has a shipping label printed. Orders placed online and shipped via “Expedited” shipping may not be cancelled or altered unless those orders contain preordered items, in which case only the preordered items within the purchase may be cancelled and a return issued for those products alone.
Regarding remorse sales (when the customer no longer desires the product after shipment or receipt of product), Oh Sheetz will take back unopened product and offer a return credit of the full price, minus a restocking fee of 15% of the retail cost of the item and the cost of the return shipping label. This return must be claimed using the e-mail support mentioned below and shipped within 30 days of original date of receipt by the customer. Oh Sheetz will evaluate the returned product once received. If it is determined that the product is still unopened and considered “brand new”, your original payment for that product will be refunded, minus the aforementioned fees.
For items damaged in transit, you must take a photograph of that damage to the product and send to us; we will then send you a free shipping label to return the item to us for a full return or for store credit in the delivered packaging if we determine that the product is damaged. Your initial contact and photograph(s) must be submitted within three days of receipt of the merchandise according to the delivery manifest of the shipping company. If the product inside the shipping box is not damaged, your return request will not be accepted. If approved, your refund, store credit or replacement will be issued once we receive the damaged product.
In order to file a return of any type, contact us at “[email protected]” and alongside the return request, please include your name, shipping address, order number, return preference (“Defective – Refund” , “No Longer Needed – Refund”) and credit type (“Store Credit”, “Original Payment Type Refund”, “Replacement”). Your request will be acknowledged and we will process your request.
We reserve the right to make exceptions to this Policy on a case by case basis. This policy may update at any time; purchases made or orders placed are associated with the Return Policy version posted at the time of sale.